Terms and Conditions

Article 1. Who we are

Bubbles & Bites is a trade name of Bubbles and Bites BV, registered with the Dutch Chamber of Commerce (KvK) under number 42083072, VAT number NL869629190B01, located in Haarlem, the Netherlands.

You can reach us at info@bubbles-bites.com or [phone number]. We aim to reply within 24 hours.

In these terms:

• "We" or "us" means Bubbles & Bites.
• "You" means the consumer who places an order.
• "Box" means one Bubbles & Bites box: a bottle of sparkling wine, six bites and a selected Spotify playlist.
• "Package" means the 3-Months package or the Yearly package described in Article 3.
• "Delivery day" means the day you choose for your box to arrive (currently Friday or Saturday).
• "Account" means your personal page on our website where you manage your orders.

Article 2. Scope and age requirement

2.1 These terms apply to every offer, order and agreement between you and us. By placing an order, you accept these terms.

2.2 Our boxes contain alcohol. Under Dutch law we only sell to people aged 18 or older. When you order, you confirm that you are at least 18.

2.3 We check age again at the door (see Article 6). If we cannot confirm that the person receiving the box is 18 or older, we will not hand it over.

2.4 We do not deliver to anyone who appears to be under the influence of alcohol or drugs.

2.5 We may update these terms. Changes never apply to a box you have already paid for. If a change affects your running package to your disadvantage, we will tell you at least 30 days in advance.

Article 3. Our boxes

We offer three ways to order. Every box is delivered once a month on the delivery day you choose.

3.1 Single Box. A one-time order. There is no package and nothing renews.

3.2 3-Months: You receive one box a month for 3 months. You can pause one delivery; your 3 months then ends one month later. The boxes cannot be cancelled during these 3 months, except under your legal right of withdrawal (Article 9). After the third box, the service ends automatically.

3.3 Yearly package: You receive one box a month for 12 months, and one of these 12 boxes is free. You can skip up to 2 deliveries; each skipped box moves to the end of your package. You can cancel once you have received and tried 6 boxes. If you cancel, you lose the right to the free box.

3.4 Box contents vary each month. Inside each box you will find an exact description of the sparkling wine, the food and how to play the music on Spotify.

Article 4. Ordering, prices and payment

4.1 Your order is confirmed once you receive our confirmation email. We may refuse an order, for example if we cannot deliver to your address or cannot verify your age.

4.2 All prices are in euros and include VAT. Delivery costs are included in the price. The price shown at checkout is the price you pay.

4.3 We process payments through Mollie. You can pay with iDEAL, credit or debit card or Apple Pay.

4.4 Single Box: you pay in full when you order.

4.5 Packages: you pay for your first box when you order. With that payment, you authorise us to collect future payments for your chosen package automatically, by SEPA direct debit or from your card. Each later box is charged as described in Article 5.

4.6 For packages, we charge you the price agreed in your first order for every box in your package.

4.7 You receive an invoice by email for every payment.

Article 5. Billing schedule and failed payments

5.1 For packages, we collect payment for each box on the Friday one week before your delivery. Example: for a box arriving on Friday 12 or Saturday 13 March, we collect payment on Friday 5 March.

5.2 We email you at least 7 days before each payment. This email is your advance notice for the SEPA direct debit, and a handy moment to skip or change your box (Article 7).

5.3 If a payment fails, this is what happens:

1. We automatically try again 3 days later.
2. If the second attempt also fails, we email you a link to pay manually.
3. If you have not paid by Tuesday 23:59 before your delivery day, we automatically skip that box. We do not deliver it and do not charge you for it.

5.4 A box skipped because of a failed payment counts towards the number of pauses or skips allowed in your package. For the 3-Months and the Yearly package, the skipped box moves to the end of your term.

5.5 If payments fail for 2 months in a row, we may suspend your package until the outstanding amount is paid. We will always tell you by email first.

5.6 If you reverse a SEPA direct debit for a box that we have already delivered, the amount remains due. We will send you a payment link to settle it.

Article 6. Delivery and age check

6.1 We currently deliver on Fridays and Saturdays, in Haarlem and the surrounding area. You choose your delivery day, and your box arrives on that day once a month. As we grow, we will add more delivery days.

6.2 We deliver the boxes ourselves, between 9.00 and 17.00. We will let you know the expected time window by email and text message on the day of delivery.

6.3 At the door, we ask for valid photo ID from the person receiving the box, unless they are clearly over 25. The box is only handed to someone aged 18 or older.

6.4 We do not leave boxes with neighbours, at the door or in a mailbox.

6.5 If nobody aged 18 or older is home, or no valid ID can be shown, we take the box back. We will contact you to arrange a new delivery free of charge. If a second attempt also fails, the box counts as delivered and is not refunded.

6.6 Please check your box on delivery. If anything is damaged or missing, let us know within 24 hours, with a photo if possible, and we will make it right.

Article 7. Changes, pausing and skipping

7.1 The Tuesday deadline. Orders and changes made by Tuesday 23:59 apply to the same week's delivery (Friday or Saturday). Anything made after that applies from the following week.

7.2 This applies to:

• placing a Single Box order;
• pausing a delivery (3-Months) or skipping a delivery (Yearly package);
• changing your delivery day, delivery address or contact details.

7.3 You make these changes in your account or by emailing us at info@bubbles-bites.com

7.4 If you skip or pause a box after we have already collected payment for it, we refund that payment within 5 working days.

7.5 Pausing (3-Months) and skipping (Yearly package) are limited to the numbers in Article 3. A paused or skipped box is not charged and moves to the end of your term.

Article 8. Duration, renewal and cancellation

8.1 3-Months. The package runs for 3 boxes and cannot be cancelled early, apart from your right of withdrawal (Article 9). After the third box, the package ends automatically unless you wish to upgrade to Yearly package. We remind you by email before your last box.

8.2 Yearly package. The package runs for 12 boxes. You may cancel once you have received 6 boxes. Cancellation takes effect after the Tuesday deadline (Article 7), and you are not charged for boxes after that. If you cancel earlier than 12 months, the free box falls away.

8.3 After the first year. Your Yearly package ends automatically, unless you wish to continue. We remind you by email at least 1 month before your first year ends.

8.4 How to cancel. You can cancel in your account or by emailing info@bubbles-bites.com. You receive a confirmation of your cancellation by email.

8.5 When we may end a package service. We may end your package service if you seriously breach these terms, for example repeated non-payment (Article 5) or refusing the age check. We may also stop the service altogether, giving at least 1 month's notice and refunding any boxes paid but not delivered.

Article 9. Right of withdrawal

9.1 As a consumer buying online, you have the right to withdraw from your purchase within 14 days, without giving a reason.

9.2 For a Single Box, the 14 days start on the day you receive it. For a package, they start on the day you receive your first box.

9.3 The bites in our boxes are perishable. By law, perishable food cannot be returned, so the right of withdrawal does not apply to the bites once delivered.

9.4 You can return the unopened bottle of sparkling wine within the withdrawal period. We refund its value within 14 days of receiving your withdrawal notice. Return shipping costs are for you.

9.5 If you withdraw from a package within the withdrawal period, no further boxes are delivered or charged. This also applies to the 3-Months package.

9.6 To withdraw, email us at info@bubbles-bites.com or use the model withdrawal form on our website.

Article 10. Complaints, liability, privacy and applicable law

10.1 Complaints. Not happy? Email us at info@bubbles-bites.com and tell us what went wrong. We confirm receipt within 2 working days and aim to resolve your complaint within 14 days.

10.2 Liability. Our liability is limited to the amount you paid for the box concerned, unless the damage is caused by our intent or gross negligence. This does not limit your statutory rights as a consumer.

10.3 Enjoy responsibly. Our boxes contain alcohol. Please drink in moderation and never drink and drive. We are not liable for the consequences of excessive drinking.

10.4 Privacy. We use your details only to process your orders, deliver your boxes and, if you agreed, send you news and offers. Payments are processed by Mollie and customer details are stored in Jotform and our CRM system, HubSpot. Read more in our Privacy Policy.

10.5 Applicable law. Dutch law applies to these terms. Disputes go to the competent court in the Netherlands, unless the law gives you another option.